Client Service

Welcome to Farmacan.

For questions or assistance with your order please contact us.

Email

We strive to reply to you within 24h.
 

Shipping Information

Farmacan.com offers free shipping on orders greater than $50. Orders are processed Monday to Friday and processed within 1 to 2 business days.

Standard shipping transit times are 2 to 6 business days.

* We can’t guarantee your package will get delivered in the advertised time frame.

Order Confirmation & Tracking Numbers

You’ll get a confirmation email after placing your order. And a tracking number once your order gets shipped.

Discrete Shipping

Every order gets vacuum sealed and packaged in a standard brown box without odors or the word Farmacan on the box.

Payment methods

We accept Visa, Mastercard, and AMEX.

Payment security

Farmacan.com uses secure servers, advanced encryption services, and safe connections to protect your credit card purchases.

When will my card get charged?

When you hit the “complete order” button, authorization for the payment will take place automatically. If you have sufficient funds to cover the purchase, the card will be a success, and you’ll get a notification via email.

Sales tax

Depending on the state you live in, you may or may not be charged sales tax.

Returns & Exchanges

If for any reason you are not satisfied with your purchase, please email us at info@farmacan.com within 14 days of receiving your package and we will refund or exchange your purchase. To complete your return, we require proof of purchase.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

What is the definition of legal industrial hemp? Is it really legal?

Hemp crops with less than 0.3 percent concentrations of the psychoactive compound delta-9-tetrahydrocannabinol (THC). Hemp is federally legal under the 2018 Farm Bill.

 

Why do your COA’s state your total THC content is above .3%? Isn’t that illegal?

The psychoactive compound delta-9-tetrahydrocannabinol is the only one of the various THC compounds present in cannabis that is required to be less than .3% to be considered industrial hemp. Our COAs list delta 9 THC as “ND” or non detectable. Therefore, although our products may contain more than .3% “Total THC”, they well under .3% delta 9 THC, and are therefore non-psychoactive, legal industrial hemp.

 

What does full spectrum mean?

Full Spectrum means that none of the cannabinoids or terpenes have been removed, thus creating “The Entourage Effect”. This happens when all of these elements play off each other to create an enhanced experience. All of our CBD products are full spectrum.

 

Does CBD get you high?

Technically, No. Hemp is non psychoactive due to the low levels of delta 9 THC. You will however feel some amount of euphoria due to the CBD content & other cannabinoids, along with the terpenes. Think aromatherapy. You will likely feel relaxed, less anxious & happy due to your improved state. Your aches & pains may also subside, as CBD is a scientifically proven anti inflammatory.

 

Will I pass a drug test if we use your products?

There’s a small possibility due to the small, minute, trace amounts of THC in full spectrum hemp. Do your own due diligence and make that decision for yourself.